Update – November 12, 2026: Microsoft is experiencing a major service outage affecting Outlook email, Microsoft Teams, SharePoint, and OneDrive. Microsoft has confirmed the problem and is working on a fix. We'll update this post as we learn more.
What's happening?
Starting around 10 AM Eastern today, many businesses across the country lost access to Microsoft 365, the online service behind Outlook email, Teams, and shared files. This is a problem on Microsoft's end. It isn't caused by your computers, your internet, or anything your team did.
How this may affect your practice
- Email: You may not be able to send or receive email. That includes messages from reference labs, specialists, referral partners, and pet owners.
- Teams chat and calls: Internal messages and Teams meetings may not connect.
- Shared files: Documents in OneDrive or SharePoint, like SOPs, forms, and schedules, may not open.
- Other tools: Some programs that send email through Microsoft, such as appointment reminders or invoices, may be delayed.
Your practice management software, phones, and card machines usually run separately and should keep working. If something else seems wrong, call us.
What your team should do right now
- Use the phone for anything urgent. Call labs, specialists, and clients directly instead of waiting on email.
- Don't keep resetting passwords or restarting computers. It won't fix a Microsoft-side outage and may cause sign-in problems later.
- Watch for scam emails. Criminals often send fake "Microsoft outage" or "verify your account" messages during events like this. Don't click links or enter your password anywhere. If you're unsure, ask us.
- Write down anything that's missing. If you were expecting lab results or an important email, note it so you can follow up once service returns.
- Save work on your computer if a file won't save to the cloud, and let us know so we can help move it back later.
What I.T. Guru is doing
We're watching Microsoft's official status updates closely and will share news as soon as Microsoft confirms a fix. When service comes back, mail that was delayed should start arriving on its own. It may take a while to catch up.
Need help?
Clients can call our support line at 303-520-3733. We recommend calling rather than emailing while Microsoft email is down.